SkinHappy Terms of Use

Effective: October 14, 2026|Updated: October 14, 2026
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Acceptance of Terms

By creating an account, accessing, or using the SkinHappy platform, including the website at skinhappy.com and related web applications (collectively, the "Service"), you agree to be bound by these Terms of Use ("Terms") and our Privacy Policy (collectively, the "Agreement"). If you do not agree to these Terms, do not use the Service.
These Terms constitute a legally binding agreement between you and SkinHappy, LLC ("SkinHappy," "we," "us," or "our"), a Delaware limited liability company qualified to do business in California, with a mailing address of PO Box 287, Monterey, CA 93942.
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IMPORTANT: Wellness Platform Disclaimer

PLEASE READ THIS SECTION CAREFULLY.

2.1·Not Medical Advice

SkinHappy is a wellness and education platform. The Service provides AI-powered skin wellness insights, personalized skincare recommendations, educational content, and product suggestions. SkinHappy does not provide medical diagnosis, medical treatment, or medical advice.
The AI skin wellness analysis, product recommendations, skincare routines, longevity wellness suggestions, and all other content provided through the Service are for informational and educational purposes only and should not be used as a substitute for professional medical advice, diagnosis, or treatment.

2.2·No Provider-Patient Relationship

No doctor-patient, provider-patient, or therapist-client relationship is created through your use of the Service. Licensed professionals who participate on the platform (including dermatologists and estheticians) do so in a general wellness advisory and educational capacity only. No licensed professional on the platform reviews your individual data to make individualized medical decisions about your care.

2.3·Seek Professional Care for Medical Concerns

If you have a medical emergency, call 911 or your local emergency services immediately. If you have a skin condition that is painful, rapidly changing, bleeding, or causing you concern, consult a licensed healthcare provider in person. SkinHappy is not a substitute for professional dermatological care.

2.4·Wellness Insights, Not Diagnoses

The AI-generated assessments provided through the Service describe observable skin characteristics (such as texture, redness, pore appearance, and fine lines) using wellness-oriented language. These assessments are not clinical diagnoses and should not be interpreted as such. Wellness scores and condition indicators are generated by automated image analysis technology and have not been individually reviewed by a medical professional.
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Eligibility

3.1·Age Requirements

You must be at least 13 years of age to use the Service. If you are between 13 and 17 years of age, a parent or legal guardian must consent to your use of the Service during the onboarding process.
Users under the age of 13 are not permitted to create accounts or use the Service. If we discover that a user is under 13, we will promptly terminate their account and delete their personal information.

3.2·Account Eligibility

By creating an account, you represent and warrant that:
  • You are at least 13 years of age (or have guardian consent if 13–17)
  • You are a legal resident of the United States
  • The information you provide during registration is accurate, current, and complete
  • You will maintain the accuracy of your account information
  • Your use of the Service will not violate any applicable law or regulation
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Your Account

4.1·Account Creation and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:
  • Choose a strong password and not share it with others
  • Notify us immediately of any unauthorized use of your account
  • Not create multiple accounts for the same individual

4.2·Account Types

The Service supports the following account types:

Member

Consumer users who receive skin wellness insights, product recommendations, and skincare routines.

Esthetician Partner

Licensed estheticians who partner with SkinHappy under a separate Independent Contractor Agreement.

Administrator

SkinHappy staff who manage the platform (not covered by these Terms).

4.3·Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, if we reasonably believe that you have violated these Terms or if we determine that your continued use of the Service poses a risk to SkinHappy or other users. Upon termination, your right to use the Service ceases immediately.
You may delete your account at any time through the Service settings or by contacting us. See our Privacy Policy for details about what happens to your data upon account deletion.
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The Service

5.1·What SkinHappy Provides

The Service includes:

AI Skin Wellness Analysis

Upload a facial photograph and receive an automated skin wellness assessment powered by AI technology.

Personalized Recommendations

Receive skincare product suggestions tailored to your wellness profile.

Skincare Routines

Receive a personalized AM/PM skincare routine with product sequencing and application instructions.

Progress Tracking

Monitor your skin wellness over time through regular check-ins and repeated assessments.

Educational Content

Access wellness education videos, articles, and guidance.

Product Marketplace

Purchase recommended skincare products through the Service.

Longevity Wellness Module

Explore wellness topics related to overall health and aging (optional).

Esthetician Connections

Get connected with licensed esthetician partners for in-person skincare services.

5.2·Availability and Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

5.3·Service Limitations

The Service is provided "as is." AI-generated wellness insights may not be perfectly accurate for all individuals, skin types, or conditions. Product recommendations are generated algorithmically and may not account for all individual factors (such as allergies, sensitivities, or interactions with medications you may be taking). Always review product ingredients before use.
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User Content

6.1·Your Content

"User Content" includes any photographs, text, responses, feedback, or other material you submit through the Service. You retain ownership of your User Content.

6.2·License to SkinHappy

By submitting User Content through the Service, you grant SkinHappy a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, process, adapt, and display your User Content solely for the purposes of:
  • Providing and personalizing the Service for you
  • Generating AI skin wellness analyses
  • Improving and developing the Service, including improving AI accuracy and recommendation quality
  • Creating de-identified and aggregated datasets for research and commercial purposes as described in our Privacy Policy

This license survives termination of your account only with respect to de-identified data that has already been incorporated into aggregate datasets and can no longer be linked to you. Upon account deletion, we will delete your identifiable User Content in accordance with our Privacy Policy.

6.3·Content Restrictions

You agree not to submit User Content that:
  • Contains photographs of anyone other than yourself (or the minor for whom you have guardian authority)
  • Is fraudulent, deceptive, or misleading
  • Infringes on the intellectual property rights of any third party
  • Contains malicious code, viruses, or harmful material
  • Violates any applicable law or regulation
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Product Purchases and Subscriptions

7.1·Product Purchases

The Service allows you to purchase skincare products recommended as part of your wellness routine. When you initiate a purchase:
  • You will be redirected to a secure third-party checkout page to complete your payment
  • Payment information (such as credit card and shipping address) is collected by our payment processor, not by SkinHappy directly
  • Product prices are displayed on the Service and are subject to change without notice
  • All sales are in U.S. dollars

7.2·Subscription Plans

SkinHappy offers a paid digital subscription to the Service in two tiers, Essential and Professional, available on monthly or annual billing. The subscription provides access to digital wellness features (such as AI skin scans subject to per-tier monthly limits, skincare routines, and progress tracking) and unlocks a tier-based discount on physical product purchases through the Service.

Free Trial

Eligible new subscribers may receive a 14-day free trial. A payment method is captured at trial signup. Your subscription will automatically convert to a paid subscription at the end of the trial period unless you cancel before the trial ends. You may cancel during the trial through the Service at any time without being charged.

Auto-Renewal

Paid subscriptions automatically renew at the end of each billing period (monthly or annual, depending on your selected plan) unless you cancel before the renewal date.

Subscriber Discount on Products

Active subscribers receive a tier-based discount on product purchases as displayed at checkout. Essential tier: 7% off retail. Professional tier: 15% off retail. The discount applies only to subscription-eligible products and is not stackable with other promotional offers.

Cancellation

You may cancel your subscription at any time through the Service or by contacting us. Cancellation takes effect at the end of the current billing period and stops future renewals; no prorated refunds are provided for unused portions of a billing period. Refund eligibility for a recent billing charge is governed by Section 7.4.

Price Changes

We may change subscription prices with advance notice as required by applicable law. Continued use of the Service after a price change constitutes acceptance of the new price.

7.3·Auto-Reorder

The Service offers an optional auto-reorder feature that automatically reorders products at your selected interval. You may cancel or modify auto-reorder settings at any time through the Service.

7.4·Refunds, Returns, and Trial Cancellation

SkinHappy collects payment for three distinct things, and different rules apply to each:
  • (a) Your digital subscription to the Service (recurring monthly or annual charge),
  • (b) Physical skincare products you purchase through the Service (one-time or auto-reorder), and
  • (c) SkinHappy Packages (a prepaid membership plus Store Credit purchased as a bundle), which are governed by Section 7.6 — including their own cancellation and refund rules.

7.4.1 Free Trial Cancellation

If you are in a 14-day free trial, you may cancel through the Service at any time before the trial ends. No charge will occur if you cancel during the trial period. If you do not cancel, your subscription automatically converts to a paid subscription on the day after the trial ends, and the subscription rules below apply from that point forward.

7.4.2 Subscription Refunds

If you wish to request a refund for a paid subscription charge — whether monthly or annual — contact us at support@skinhappy.ai within five (5) days of the charge date. Refund requests received more than five (5) days after the billing date are not eligible. Cancelling your subscription through the Service stops future renewals (see Section 7.2) but is separate from a refund of a past charge.
  • (a) Effect of a subscription refund. If a subscription charge is refunded in full, your subscription and your access to membership benefits end immediately as of the refund — not at the end of the billing period you had paid for — and no credit, proration, or refund is issued for any other period. A partial refund does not end your subscription, and your membership continues, unless further refunds bring the total returned to the full amount of that charge. A refund issued to correct a duplicate charge does not end your subscription. This paragraph governs the effect of a refund; it does not entitle you to one.

7.4.3 Product Purchases — All Sales Final

Due to the personal-care nature of skincare products, all product sales are final. We do not offer returns, exchanges, or refunds on shipped products except as described in Section 7.4.4.

7.4.4 Damaged Products

If a product arrives damaged, contact us at support@skinhappy.ai within five (5) days of delivery. Please include your order number and photographs of the damage. We will arrange a replacement or refund on a case-by-case basis.

7.4.5 How to Contact Us About Refunds

All refund and damaged-product requests should be sent to support@skinhappy.ai. Please include your account email and the order or subscription billing date so we can locate your record.

7.5·Shipping

Products are shipped to the address you provide during checkout. Shipping availability is limited to the United States. Estimated delivery times are provided at checkout but are not guaranteed. SkinHappy is not liable for delays caused by shipping carriers.

7.6·SkinHappy Packages

This Section 7.6 applies to bundled purchases from SkinHappy of a prepaid membership and Store Credit (each a "Package" — for example, a SkinHappy Longevity Package). By completing a Package payment, you accept these Terms, including this Section 7.6, as presented at checkout.

7.6.1 What You Are Buying

A Package consists of exactly two things:
  • (a) A prepaid 12-month membership: twelve (12) months of Professional-tier access to the Service (see Section 7.2), purchased as a single one-time payment. The membership period begins on the date of purchase, whether or not you have activated your account. Package memberships do not auto-renew and do not involve a recurring charge; the free-trial and auto-renewal terms of Section 7.2 do not apply.
  • (b) SkinHappy Store Credit: a prepaid product balance in the dollar amount stated at the time of purchase ("Store Credit"), which works as described in Section 7.6.2.
Your Package payment covers only these two items.
A Package may include a physical member card used to activate your membership. The card is an access key only — not a payment instrument, gift card, or bearer instrument — and has no standalone value. A lost or damaged card can be replaced by contacting support@skinhappy.ai without affecting your membership or balance.

7.6.2 How Store Credit Works

  • Redemption. Store Credit may be redeemed toward products SkinHappy offers through the Service. Prices, availability, and any applicable member discount are determined at the time of each redemption. Store Credit pays for the products you select and the applicable sales tax on them.
  • No expiration. Store Credit does not expire.
  • No cash value. Store Credit is not redeemable or refundable for cash except as provided in Section 7.6.3 or where required by applicable law.
  • Personal to you. Store Credit is associated with the purchaser's account, is not transferable, and may not be resold, except with SkinHappy's prior written consent. We may require reasonable identity verification before redemption.
  • Suspected abuse. We may suspend redemption while we review suspected fraud, abuse, an unauthorized payment, or a pending payment dispute (Section 7.6.4).

7.6.3 Refunds and Cancellations

All Package purchases are final and non-refundable. Packages are prepaid purchases whose benefits — membership access and Store Credit — are provisioned and become available immediately at purchase. Accordingly, and in place of Sections 7.4.1 and 7.4.2, SkinHappy does not offer cancellation windows, trial periods, or refunds on Packages, except as described below or as required by applicable law.
  • (a) You keep what you paid for. Store Credit never expires and remains fully redeemable, and your membership remains available for activation and use throughout its 12-month term. Choosing not to activate or redeem does not give rise to a refund.
  • (b) Redeemed products. Products received through redemption are governed by Sections 7.4.3 and 7.4.4 (all sales final; damaged products reported within five (5) days).
  • (c) Proration. If the unused value of an existing SkinHappy subscription was credited toward your Package price as disclosed at the point of sale, that subscription was cancelled at purchase and is not separately refundable.
  • (d) Discretionary accommodations. SkinHappy may, in its sole discretion, offer a refund, credit, exchange, transfer, or other accommodation on a case-by-case basis, considering all circumstances of the purchase. Any accommodation is voluntary, does not amend or waive these Terms (see Section 15.3), and creates no entitlement to the same or a similar accommodation for you or anyone else. Send requests to support@skinhappy.ai with your purchase email and receipt.
  • (e) Effect of any refund. If SkinHappy issues any refund on a Package, the associated membership and remaining Store Credit are cancelled as of the refund, and the value of anything already redeemed or used may be deducted from the refund amount.

7.6.4 Payment Disputes and Chargebacks

SkinHappy keeps complete records of every Package — checkout acceptance of these Terms, membership activation and use, and an itemized record of every redemption and order fulfillment — and responds to payment disputes by presenting them.
  • Contact us first. Before initiating a chargeback or payment dispute with your card issuer, you agree to contact support@skinhappy.ai and give us the opportunity to resolve your concern, consistent with Section 12.1.
  • Effect of a dispute. If a payment dispute is initiated on a Package, we may suspend the associated membership and Store Credit while the dispute is pending. If a dispute reverses payment for value you have already received, we may cancel the remaining Package benefits, deduct the redeemed or used value from any remaining balance, and pursue recovery of that value.

7.6.5 Applicable Law

Nothing in this Section 7.6 limits any non-waivable rights you may have under applicable law or card network rules.
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Esthetician Partners

8.1·Esthetician Status

Estheticians who partner with SkinHappy are independent contractors, not employees, agents, or representatives of SkinHappy. Estheticians operate under their own professional licenses, maintain their own insurance, and are solely responsible for their professional conduct and the services they provide to their clients.

8.2·SkinHappy's Limited Role

SkinHappy provides a platform that connects Members with Esthetician partners. SkinHappy does not supervise, direct, or control the professional services provided by Estheticians. No physician, dermatologist, or other medical professional employed by or affiliated with SkinHappy supervises or directs Esthetician partners.

8.3·Disclaimer of Liability for Esthetician Services

SkinHappy is not liable for any act, omission, negligence, or misconduct of any Esthetician partner. Your relationship with an Esthetician is independent of your relationship with SkinHappy. Any disputes arising from services provided by an Esthetician must be resolved directly with that Esthetician.
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Intellectual Property

9.1·SkinHappy's Intellectual Property

The Service, including its design, text, graphics, logos, software, AI models, algorithms, recommendation engines, and all other content not constituting User Content, is the property of SkinHappy or its licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2·Limited License to You

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use. You may not:
  • Copy, modify, distribute, or create derivative works based on the Service
  • Reverse engineer, decompile, or disassemble any aspect of the Service
  • Scrape, harvest, or extract data from the Service using automated means
  • Use the Service to develop a competing product or service
  • Remove any copyright, trademark, or other proprietary notices from the Service
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Limitation of Liability

10.1·Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, SKINHAPPY DOES NOT WARRANT THAT:
  • THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE
  • AI-GENERATED WELLNESS ASSESSMENTS WILL BE ACCURATE, COMPLETE, OR APPROPRIATE FOR YOUR INDIVIDUAL CIRCUMSTANCES
  • PRODUCT RECOMMENDATIONS WILL BE SUITABLE FOR YOUR SKIN TYPE, ALLERGIES, OR SENSITIVITIES
  • THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS

10.2·Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SKINHAPPY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.
SKINHAPPY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU HAVE PAID TO SKINHAPPY IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, SKINHAPPY'S LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
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Indemnification

You agree to indemnify, defend, and hold harmless SkinHappy and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
  • Your violation of these Terms
  • Your use of the Service
  • Your User Content
  • Your violation of any rights of a third party
  • Any claim that your use of the Service caused damage to a third party
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Dispute Resolution

12.1·Informal Resolution

Before initiating formal dispute resolution, you agree to first contact us at legal@skinhappy.ai and attempt to resolve the dispute informally for at least 30 days.

12.2·Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Any dispute, controversy, or claim arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall be conducted in Monterey County, California, unless you and SkinHappy agree otherwise.
The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.3·Class Action Waiver

YOU AND SKINHAPPY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class or representative proceeding.

12.4·Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights. Additionally, claims within the jurisdiction of small claims court may be filed in small claims court in Monterey County, California.

12.5·Opt-Out

You have the right to opt out of binding arbitration within 30 days of first accepting these Terms by sending a written notice to SkinHappy, LLC, PO Box 287, Monterey, CA 93942, or by email to legal@skinhappy.ai with the subject line "Arbitration Opt-Out." If you opt out, disputes will be resolved in the state or federal courts located in Monterey County, California.
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Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.
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Modifications to These Terms

We may update these Terms by posting a revised version with a new effective date. Revised Terms apply only from their effective date. Where applicable law requires advance notice of a change (for example, a change to subscription prices), we will give that notice.
Your continued use of the Service after the effective date of revised Terms constitutes your acceptance. If you do not agree with the changes, you must stop using the Service and delete your account.
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General Provisions

15.1·Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and SkinHappy regarding the Service and supersede all prior agreements and understandings.

15.2·Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

15.3·Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.4·Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign or transfer these Terms without restriction.

15.5·Force Majeure

SkinHappy shall not be liable for any failure or delay in performing its obligations where such failure or delay results from causes beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemics, or failures of third-party service providers.

15.6·Notices

We may provide notices to you through the Service, via email to the address associated with your account, or by mail. You may send notices to us at:

SkinHappy, LLC

  • PO Box 287, Monterey, CA 93942
  • Email: legal@skinhappy.ai

For refund-related inquiries, see Section 7.4 (support@skinhappy.ai).

These Terms of Use are effective as of the date listed above.